I am installing Zotero for word 365, the issue is that whenever i press “Add/Edit Citation” , citation dialog does not appears. The word just refresh itself but does not show any citation dialog
Have you checked to make sure the citation dialog isn't just appearing behind your other windows? It's part of the Zotero app, so cycle through your Zotero windows to check.
For what it's worth, though:
1) You're not on the latest version of Zotero. Update to 6.0.9.
[JavaScript Error: "Error: Could not remove C:\Users\[…]\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm" {file: "resource://zotero-winword-integration/installer.jsm" line: 194}]
2) You got at least one error about updating the plugin. If you get an error trying to reinstall the plugin from the Cite pane of the preferences, you should go to your Word Startup folder above, delete Zotero.dotm, restart Word and confirm that Zotero is closed, and then reinstall, either via the preferences or, if that fails, by following the manual installation instructions.
I just installed Zotero today and it is latest version. could not understand what is meant "by cycling through your Zotero windows"? even i have tried to find citation dialog every where but not finding it
If you're going to post here, you're going to need to trust that we know what we're talking about. You are absolutely not using the current version — you're using a version from May — and there's no way you got 6.0.8 from the official download page today.
You'll need to install 6.0.9 and then do what I said above.
I have followed your guidelines and steps shown in link stil not finding the citation dialog, whenever i click anything (e.g., the citation dialog, refresh) on Zotero plugin the word just get refreshed and nothing happened
There's some sort of misunderstanding here. This seems to show you dragging items around in Zotero. It doesn't show anything related to word processor integration.
Please reread the Debug ID steps carefully and provide a Debug ID solely for clicking Add/Edit Citation. There shouldn't be anything else logged.
If it helps, you can open the debug output window with Help → Debug Output Logging → View Output, make sure nothing else is being logged, click Clear if you need to make sure there's nothing there, and then do Add/Edit Citation. Then immediately submit the output without doing anything else.
I understand your point, i have been looking debug output, and after each click on (add/edit, refresh , document preferences) nothing appears on log not even a single line. I restart my computer 2 time and work with plugin nothing happens on debug output, i followed the step for de-bugging too
I don't know what you're trying to show. I wasn't asking you to provide another Debug ID. I linked to instructions for all the known ways of fixing this.
Thanks for bearing with me, the main problem is that i was starting. Zotero with administrator permission. I started it in simple way, and now its working, thanks again for all your help
Upgrade Storage
For what it's worth, though:
1) You're not on the latest version of Zotero. Update to 6.0.9. 2) You got at least one error about updating the plugin. If you get an error trying to reinstall the plugin from the Cite pane of the preferences, you should go to your Word Startup folder above, delete Zotero.dotm, restart Word and confirm that Zotero is closed, and then reinstall, either via the preferences or, if that fails, by following the manual installation instructions.
could not understand what is meant "by cycling through your Zotero windows"?
even i have tried to find citation dialog every where but not finding it
You'll need to install 6.0.9 and then do what I said above.
Can you check the report ID: 630550591
So now that you're running the current version, do what I said above.
Can you restart Zotero and Word and provide a Debug ID for clicking Add/Edit Citation in a new document?
D606917846.
Please reread the Debug ID steps carefully and provide a Debug ID solely for clicking Add/Edit Citation. There shouldn't be anything else logged.
If it helps, you can open the debug output window with Help → Debug Output Logging → View Output, make sure nothing else is being logged, click Clear if you need to make sure there's nothing there, and then do Add/Edit Citation. Then immediately submit the output without doing anything else.
I restart my computer 2 time and work with plugin nothing happens on debug output, i followed the step for de-bugging too
Zotero with administrator permission. I started it in simple way, and now its working, thanks again for all your help