Zotero freezes after updating to the newest version

Loderunner1987
Hi all,

I just have updated my Zotero to the newest version (via auto-updater) and after starting the new version, Zotero completely freezes. I can only kill it using the task manager. I downgraded Zotero now to version 3.0.7 which is working without problems.
Any suggestions how to solve this problem?

Zotero is running on Win10 Pro.

Thanks in advance and best regards,

Lode
  • dstillman
    I downgraded Zotero now to version 3.0.7 which is working without problems.
    You mean 6.0.7, I assume?

    What if you hold down Shift while Zotero is starting up? If that works, disable any third-party plugins you have installed and try again without Shift.
  • Loderunner1987
    edited July 12, 2022
    Hi,

    yes, 6.0.7 of course.

    if I hold down Shift while Zotero is starting, Zotero doesn't freeze immediately (loading bar is moving) but also after a while (~30sec).

  • dstillman
    Can you provide either a Debug ID or, if you're not able to, a screenshot of the debug output window after the freeze? (As many lines from the end of the output when it freezes would be helpful). You can email a screenshot to support@zotero.org with a link to this thread.

    https://www.zotero.org/support/reporting_problems#reporting_startup_errors
  • Loderunner1987
    Thank you, I have send a screenshot of the debug console to support@zotero.org

  • dstillman
    How large is the zotero.sqlite file in your Zotero data directory, and how long have you waited? It just looks like it’s making a backup of your database before applying some updates.
  • dstillman
    Oh, and also, this appears to be on an external or network drive, so the backup would take longer because of that.
  • Loderunner1987
    zotero.sqlite is about 220MB and I have waited 5-6 Minutes. I will try it again and will wait a little bit longer.

    I will give you feedback again after testing.
  • Loderunner1987
    Okay, my fault, I should have waited a little bit longer. During first run, Zotero got a 10min-freeze and worked afterwards perfectly. Now, Zotero is starting as fast as in the earlier versions.

    Thank you for your support!
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