Report ID: 814049965 - Zotero Connector on Firefox/Chrome cannot Save to Zotero from Arxiv.org

mrpossible
I couldn't import item from https://arxiv.org/ any more through the Zotero Connector.

The error message is:
An error occurred while saving this item. See Troubleshooting Translator Issues for more information.

Steps to reproduce:
1. Go to a paper on Arxiv.org
2. Click on the Zotero Connector
  • dstillman
    edited June 30, 2022
    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms"]
    Is this limited to arxiv.org or is it happening for any site? This error suggests the latter.

    Can you provide a Debug ID (different from a Report ID) from the Zotero Connector for loading a page and trying to save?
  • mrpossible
    Hi @dstillman,

    Yes, it is limited to arxiv.org, the problem happens when I save the item from the outer arxiv.org page, for example:
    https://arxiv.org/abs/2002.05123, not the direct link to the PDF file
    I can make the Connector work if I go to the PDF link.

    Before, I can Save to Zotero even at page (https://arxiv.org/abs/2002.05123), not necessarily go to the PDF link.

    this is the Debug ID: D284437052
  • dstillman
    6.0-beta.1+8c846468f
    You're running a beta version of Zotero from February. Install a current version and figure out why you weren't receiving auto-updates.
  • ksakayor
    Hi, I ran into this thread because I encountered the same problem.
    For my case, updating zotero fixed the issue and now I can fetch papers (and metadata) from arXiv.

    I was also using
    Zotero 6.0-beta.1+8c846468f.
    The reason I was using this version is because I had zotero installed as an arch package
    https://aur.archlinux.org/packages/zotero-beta
    which is now out-of-date.
    I don't know why but the "Check for updates" functionality of zotero was not working with this, and I wasn't aware that the package became out-of-date.
    Now I switched to this package
    https://aur.archlinux.org/packages/zotero-bin
    which seems to be well-maintained.
  • adamsmith
    (it makes sense for a maintained package to disable Zotero's own check update mechanisms, and have the updates run through the package manager -- that's why it's important that packages actually are well maintained, ideally building automatically from Zotero releases)
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