Storage Quota on Unlimited Account

Sarah_Canna
Hi, we have an unlimited Zotero account, but my team members are getting messages that one particular folder has "reached its storage quota and needs to be increased by the owner." Could you help me resolve this?
  • dstillman
    edited May 25, 2022
    Storage counts against the group owner's quota, and some of your groups are owned by users who have reached their storage quotas. A group owner can transfer the group from the group settings online.
  • Sarah_Canna
    If I'm understanding correctly, my colleague--who owns the folder--needs to transfer ownership to me since I have an unlimited subscription, right? Is this something I can do as the administrator or does my colleague have to transfer ownership. I don't see any options for "Manage profile" or "Manage Members."
  • adamsmith
    Your colleague needs to initiate the transfer and then you need to accept the transfer, so both of you need to be involved.
  • Sarah_Canna
    Okay, so my colleague who is the owner of the folder told me that she also has unlimited storage and is getting the message that she has reached her storage quote.
  • dstillman
    edited May 25, 2022
    No one would be getting this for a group where the owner has unlimited storage. Again, you're in multiple groups with owners at their quota.

    If you can't figure it out, provide a Debug ID for a sync where you're getting this, but the error message it shows you identifies the group in question.

    (Also, just to clarify the terminology here, this is about "libraries", including group libraries. There are no "folders" in Zotero.)
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