Synchronisation error (Report ID 10812596)

ThGerdes
The synchronisation function of Zotero is not working. See the bug report below for details.

Your support would be greatly appreciated!

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[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Error 500 for item K2UW454R in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item KFRF5WEW in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item KH75HCNX in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item WJRQUCPR in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item 2FULYPK3 in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item FJ6HYIEI in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item VQMI3DG8 in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item RUQYFRZP in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item WL28HN9S in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 500 for item D7LG7C8W in Meine Bibliothek:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

version => 6.0.4, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => de, appName => Zotero, appVersion => 6.0.4, extensions => Zotero LibreOffice Integration (6.0.0.SA.6.0.4, extension), Zotero Word for Windows Integration (6.0.0.SA.6.0.4, extension), Better BibTex for Zotero (6.3.0, extension)
  • dstillman
    Did you import from Citavi?
  • ThGerdes
    Yes, I did.
  • ThGerdes
    @dstillman is there anything I can do to re-enable synchronisation? Thank you!
  • dstillman
    edited April 3, 2022
    This was a bug in the Citavi importer that resulted in some bad data ending up in the page number field. We've fixed this in the importer in the Zotero beta. We've also changed the error message from the server to include the relevant attachment item key, so unless many items of yours were affected, rather than reimporting (which would create duplicates) you can go to the library root, paste the 8-character key from the error message into the search bar in All Field & Tags mode to find the attachment in question, find the annotation with the invalid page number in the annotations sidebar, and double-click on the page number to edit it.
  • ThGerdes
    Thank you very much! That helps a lot.
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