Can’t get Zotero 6 extension for Safari to install
Hi,
Is Zotero 6 & its Safari extension incompatible with older versions of Safari and/or macOS?
Safari: 14.1.12
MacOS: Mojave
Zotero: 6
Mac Book Air Early 2015, 11" 4Gb.
(I’d update to Catalina, but my current impression is to run well it needs more SSD space than I can easily clear space for and some say running under 4Gb it’s sluggish, but that’s a discussion for another forum.)
My story so far… a frustrating night :-(
I installed Zotero 6, easy enough.
Started Safari. OK. Activated the extension, and *ugh*. Consumed vast amounts of memory, far more than without the extension, the system thrashed, locked up, etc. After several hard reboots I figured you can knock Safari over as it starts, tell it not to open windows, disable the extension, then re-open the windows from History. OK, Safari back up without the Zotero extension.
Looking at it, Zotero has installed an old version of the extension (5.0.92), or Safari is picking up an old extension (with Zotero not having installed the new 6.x one in place of it).
Safari tells me I have to uninstall the extension I have to uninstall Zotero and start over. Done that, but I’m still seeing the 5.0.92 Zotero extension. So as far as I can tell I’m stuck.
If this issue is about Safari or macOS versions I see nothing on the website giving a heads-up about that.
Is Zotero 6 & its Safari extension incompatible with older versions of Safari and/or macOS?
Safari: 14.1.12
MacOS: Mojave
Zotero: 6
Mac Book Air Early 2015, 11" 4Gb.
(I’d update to Catalina, but my current impression is to run well it needs more SSD space than I can easily clear space for and some say running under 4Gb it’s sluggish, but that’s a discussion for another forum.)
My story so far… a frustrating night :-(
I installed Zotero 6, easy enough.
Started Safari. OK. Activated the extension, and *ugh*. Consumed vast amounts of memory, far more than without the extension, the system thrashed, locked up, etc. After several hard reboots I figured you can knock Safari over as it starts, tell it not to open windows, disable the extension, then re-open the windows from History. OK, Safari back up without the Zotero extension.
Looking at it, Zotero has installed an old version of the extension (5.0.92), or Safari is picking up an old extension (with Zotero not having installed the new 6.x one in place of it).
Safari tells me I have to uninstall the extension I have to uninstall Zotero and start over. Done that, but I’m still seeing the 5.0.92 Zotero extension. So as far as I can tell I’m stuck.
If this issue is about Safari or macOS versions I see nothing on the website giving a heads-up about that.
Since this is a macOS bug, I'm afraid all we can suggest is upgrading macOS. The extension has been available on 10.14 and later on the beta channel, but we actually meant to limit it to Big Sur and later on the stable release. Reports of this problem have trailed off over the last year, suggesting that Big Sur mostly or entirely fixed it.
We'll be marking this as compatible with only Big Sur and up in the next release.
You can’t put Big Sur on that machine :-(
Ultimately, it is probably another reason I’m more-or-less forced to buy another computer, even though I’d much prefer not to have to spend the $$. It feels to me macOS these days wants excessive RAM and SSD storage to simply run, never mind run well :-(
Has anyone has gotten it work on 10.14?
To be clear, have you uninstall Zotero from Applications, restarted your computer, and reinstalled the app from the download page?
But note that Safari 14 is no longer receiving security updates and isn't safe to use on the web. If you're not able to upgrade macOS, you should use another browser — all other major browsers should still work on 10.14 and are receiving updates.
I have tried four times today to delete the Zotero app, restart the computer, then re-install Zotero and ask it to install the extension. No extension each time.
I’ve tried quitting Safari before restarting as well: no difference.
Is there some other thing I can do that make the re-installing of the extension more reliable?
Perhaps this is a side-effect of Zotero 6.0.4? Should I go back to an older version?
I can't upgrade to Big-Sur or later.. and I will not buy another expensive Mac, as this one works like a cham with everything else...
But I had done that few month ago either, but then Zotero upgraded automatically a few times until today; how can I prevent it from updating to 6,0,4?
and sorry in any case my Mac is a 14,2 Mac (late 2013 as far as I can see from Mac info window) but it doesn't upgrade to Big Sur; I already tried a couple times..