Error in synchronisation

CEDRIC NZOUATCHOUA · March 30, 2022

Hello,

I faced the problem below when i was trying to synchronize my account in the website with the application :

""Error message : Request timed out""

Could someone help me ?

dstillman · March 30, 2022

Can you provide a Debug ID for a sync that times out?

CEDRIC NZOUATCHOUA · March 30, 2022

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."] [JavaScript Error: "WebSocket connection closed: 1006 "]

This is the message

dstillman · March 30, 2022

Follow my link — we need a Debug ID.

CEDRIC NZOUATCHOUA · March 31, 2022

I'm not able to get the number that you are asking about even after following your link

dstillman · March 31, 2022

Why not?

If you're saying no network connections are working in Zotero, see Connection Error.