Zotero Integration Error

hulla1911 · October 15, 2021

I am receiving the following message:
Zotero could not load the component necessary to communicate with your word processor. Go to Tools → Add-ons → Extensions in Zotero and make sure that the extension for your word processor is enabled.

dstillman · October 15, 2021

And? Have you done that?

See here for additional troubleshooting steps depending on your platform:

https://www.zotero.org/support/word_processor_plugin_troubleshooting

hulla1911 · October 15, 2021

Yes. I have followed these instructions and reinstalled zotero several times. I have removed my antivirus. The Zotero plugin appears in my top ribbon in Word but gives the error when trying to add a citation or bib. The Word Addin is not present under Zotero Preferences - Cite - Word Processors. I only have the Libre Office listed. Please help.

hulla1911 · October 15, 2021

Please note that I am using Office 365 on Windows 10.

dstillman · October 15, 2021

What exactly have you tried and what happened at each step?