Zotero Connector only saving as web page -- grayed-out

nankennedy
So I have the gray document icon showing in my extension. However, if I right-click on the page I want to save, I get an option there to save embedded metadata. Any idea for a fix to the browser connector? I went through the troubleshooting page and I think I tried everything there except deleting all of my other extensions. Error messages below.

Thanks,
Nan

765539091

[JavaScript Error: "TypeError: Cannot read property '9' of undefined
at Object.injectScripts (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:327:45)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:266:36"]

[JavaScript Error: "Error: Missing property "translatorID" in translator metadata JSON object in undefined
at Zotero.Translator.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/translator.js:83:18)
at new Zotero.Translator (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/translator.js:73:7)
at Object.postReceive (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messages.js:77:13)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messaging_inject.js:85:48" {file: "[object Object]"}]
  • adamsmith
    Does trying everything include resetting translators? The "missing property 'translator ID'" error sound like something that would fix.
  • nankennedy
    I did click on the reset translator button. Nothing visible happened, so I'm not sure if anything reset or not.
  • dstillman
    edited August 20, 2021
    You'll need to follow all the troubleshooting steps through to the end.

    The steps call for disabling other extensions as a troubleshooting step, not uninstalling them.

    Nothing visible happens you click Reset Translators, but you'd need to reload a page afterwards to test it.
  • nankennedy
    Resetting the translators on the Chrome extension, then reloading the page, seemed to do the trick. Thanks!
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