Zotero app on PC will not accept username and password to sync

Katrina Wiberg
My computer had to be reset, thus Zotero has been reinstalled on it. However, it will not sync with my online library, saying username/password is incorrect, while at the same time I am logged in on the browser version. I´ve tried to reinstall Zotero, and reboot the computer to make it accept to sync, but with no luck. Anyone have a suggestion on what to do?
  • dstillman
    Really no answer here other than that you're entering the wrong username/password.

    Clear both fields, restart Zotero for good measure, and try again.

    If you still can't figure out, if you share a Debug ID for a login attempt we might be able to tell you what's going wrong. (Your password won't be logged.)
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