Report ID: 670120526, Installation Error
Hi all,
I've been trying to download and install Zotero and have not been successfully. I originally had tried to download the current version (not the beta) and the error message stated that I needed to run the updated version, so I downloaded the beta and tried to install that one, and got this message:
An error has occurred. Please restart Zotero.
I've tried multiple times to uninstall both the current version and the beta in attempt to reinstall, but each time I get the same error messages.
Any help is much appreciated!
Thank you!
I've been trying to download and install Zotero and have not been successfully. I originally had tried to download the current version (not the beta) and the error message stated that I needed to run the updated version, so I downloaded the beta and tried to install that one, and got this message:
An error has occurred. Please restart Zotero.
I've tried multiple times to uninstall both the current version and the beta in attempt to reinstall, but each time I get the same error messages.
Any help is much appreciated!
Thank you!
Upgrade Storage
return [await Zotero.DB.valueQueryAsync("SELECT version FROM version WHERE schema='globalSchema'"),
await Zotero.DB.valueQueryAsync("SELECT itemTypeID FROM itemTypes WHERE typeName='annotation'")
];
Then run that and let us know the result in the right-hand pane.
Thank you very much for your help! There were no errors in my database integrity so I ran the code in JavaScript as suggested and this was the result:
[
"0": 13
"1": false
]
Thank you again!
If you're comfortable sharing the database with us, could you ZIP it and email it to support@zotero.org with a link to this thread? This database state just shouldn't exist, and it'd be helpful if we could take a look at it.
After that, if you don't have data, or you do but it's all online, the easiest thing to do would be to just close Zotero, delete the Zotero data directory, and run the version of Zotero you want to use (release or beta).
I actually didn't have any data in this database because this was the first time I was attempting to use it! I'm attempting to email the database now.
Deleting the data directory and running the release worked! Thank you very much for your help!