Library will not synch and some of our files are no longer available
Hello,
Some of our files are now no longer available as attachments, we cannot click on them. I've logged into the app, and it is now giving me this error code/ Report ID: 1475778098, and is not synching.
Thank you!
Some of our files are now no longer available as attachments, we cannot click on them. I've logged into the app, and it is now giving me this error code/ Report ID: 1475778098, and is not synching.
Thank you!
If you're getting a sync error, we'd want to see a Debug ID (different from a Report ID) for a sync attempt that produced the error (as well as what the actual error was).
The attached file could not be found at the following path:
/Users/anaciobanescu/Zotero/storage/7M822C82/Forstall - Population of States and Counties of the United St.pdf
It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to zotero.org.
What can I do to get these files back, if possible? Thank you again!
See the documentation page linked from that dialog for further troubleshooting:
https://www.zotero.org/support/kb/files_not_syncing