Problem with word plug in

Report ID=620123016
Hello,
I have problem installing Microsoft word add-in.
Each time it will tell me to ensure word is closed than restart Zotero.
When i do so or even when i follow https://www.zotero.org/support/word_processor_plugin_troubleshooting, it doesn't work.
Can someone please help me connect zotero to word in windows 10 ?
Thanks for the help.
  • dstillman Zotero Team
    Error: Could not copy Zotero.dotm to C:\Users\[…]\AppData\Roaming\Microsoft\Word\STARTUP"
    Security software or file permissions (probably the former) on the computer may be preventing Zotero from installing the Word plugin. Ideally you would fix that, but in lieu of that you'd need to follow the manual installation instructions.

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