Report ID: 310600519

mariannlyngstad
As reported in different discussion about Zotero not working in Google docs, our Zotero is still not functioning correctly. It is reported to being fixed, but we (three people) experience the following:
Long time waiting for popup-box to make citation, when box opens and citation is made it just keeps updating. the document says updating for other people working in it. The person making the citation is stuck waiting since she will not have access to docs while Zotero is updating. The other people experience lag, and docs stops for seconds. The box for progress needs to be mandatory closed and if we are lucky the citation has been made when the box, finally, closes.
We use Firefox and Chrome. We have updated the Connector to version 5.0.85.
Please use simple language when trying to help as English is not our first language
When working Zotero is a FANTASTIC tool!
We just need it to work for one more week to finish our bachelor tesis...
Regards,
Mariann
  • dstillman
    Can you provide a Debug ID (different from a Report ID) from Zotero for clicking Add/Edit Citation in a new document and waiting for the citation dialog to appear (assuming it takes a while)?
  • mariannlyngstad
    Debug ID D1778436596

    In this section I first tried citation in a new document. No issues. Then I moved back to the existing docs and tried to citate. I don't know what you see as I don't speek code, but what happened in the existing docs was: I tried to citate, waited, waited, waited, then did a forced closing of the updating box, the progress box appears, wait again, do a foreced closing of this box as well and then have to refresh the browser to get rid of the "please wait"-message from Zotero...
  • dstillman
    @adomasven will need to take a look, but generally having multiple actions in a Debug ID makes it very hard to read. We'd really just want a Debug ID for what I say above, with nothing else — no forced closing or refreshing. If nothing happens after several minutes, just submit the Debug ID then.
  • adomasven
    edited May 7, 2021
    @mariannlyngstad You have 300 citations in this Google Doc. Presumably that's a fairly long document. Unfortunately Google Docs is quite slow with long documents. The editor itself starts slowing down, and something built on top of that, like the Zotero plugin, has no chance of being faster. You can disable automatic citation updates in the document preferences which will improve the speed of insertion, but eventually you will have to allow Zotero to perform a full update of the doc.
  • mariannlyngstad
    edited May 7, 2021
    @dstillman & @adomasven Thank you, both of you. This is a bachelor thesis. Its long. Still Zotero is the recommended tool for citating in our school. I suspected that it might have something to do with the length of the document, but since Zotero is recommended I hoped that would not be the case.
    We have worked around Zotero stopping by only allowing one person at the time making citations. It is still slow though.
    We will switch the document into Word before handing it in. Will the number of citations still be a problem in Word?
  • adomasven
    Word should be more reliable, especially on Windows. It's somewhat slower on macOS, but still should be relatively better than Google Docs.
  • mariannlyngstad
    @adomasven Thank you
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