Sync timing out
Hello, I've been trying to get my library to sync over the last few days, can you please help me? This was working before but now seems to have stopped. I just made report 1687602757
So far I have tried cleaning out html tags in the local library, and syncing to a new OSX account, but it still times out.
So far I have tried cleaning out html tags in the local library, and syncing to a new OSX account, but it still times out.
This could be caused by having previously dragged images into notes. Those aren't supported in the note editor in 5.0.96. The new note editor currently in beta officially supports images in notes (though it doesn't currently upgrade images currently in notes).
If this is a laptop, you should try from a different internet connection. If you're running any security software on this computer (unlikely on a Mac), that could also be relevant.
I can access https://api.zotero.org/users//groups?format=versions from my web browser just fine (it gives empty output but returns right away).
One other interesting thing is that the sync menu does see all of my libraries (to allow checking/unchecking), as well as logging in and out of my account works fine.
Are you able to sync this Zotero account from another computer?
I just tried the beta (5.0.97-beta.14+40b871c2f) and it synced successfully the first time, so I'll keep using that for now. Let me know if I can help you figure out the problem otherwise though.