Cannot connect for syncing - "Requested time out" message

irenejimenez
I cannot connect to Zotero for syncing with zotero.org. When I try to connect, I have the following message: "Requested time out".
I've tried to have a Debug ID but I cannot either - the following message appears (in french): "Une erreur s'est produite lors de l'envoi du journal de débogage".
I'm sending to you by e-mail a text file with the output of the error.
Thank you for your help.
  • dstillman
    See Connection Error.
  • irenejimenez
    Hi, I've verified following your "Connection Error" link, and this is not a problem with the proxy, the firewall or a certificate issue because my collegues in my institution do not have problems to connect to Zotero (and we have the same machines and network configuration).
    Can you help me?
  • dstillman
    No, sorry — it's by definition a problem on your computer, and the linked page explains how you or your IT department would have to debug it. There's nothing we can do about it on our end, since we have no idea how your computer and network are configured.

    If you email us debug output for Zotero startup, using the "Restart with Logging Enabled…" option, we can tell you whether Zotero is trying to use a proxy, but that's about it.
  • irenejimenez
    I have emailed you the debug output. Thank you in advance
  • dstillman
    No, you didn't email us startup output.
  • irenejimenez
    Is it now ok? I haved emailed it to suppor@tzotero.org
  • dstillman
    edited February 26, 2021
    No general proxy or PAC file found -- assuming direct connection
    So if you need a proxy to connect to the internet, it's not being used. The Connection Error page explains why that might be and how to deal with it, but you may need to ask your IT department for help.
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