Cannot edit citations or add bibliography in Google docs (Mac, Firefox)

dambaras
On Mac OS Big Sur, Firefox 85.0 (64-bit), I am able to insert citations using the Zotero tool in Google docs, but the citation appears as flat and uneditable via Zotero, and when I try to add a bibliography, I get the "You must insert a citation before performing this operation" message. (I get the same message if I hit "unlink citations.")
Any ideas? Thanks.
  • dstillman Zotero Team
    Are you saying this happens in a new Google Docs document? You insert a citation and click Add/Edit Bibliography and you get that error? Or is this just in a specific existing document?

    If you click on an existing citation, do you get any sort of popup?
  • dambaras
    It occurs in a new Google document. I can add a citation, but can't edit it via Zotero (only as regular text in the document), and can't create a bibliography from the existing citation(s).
  • dambaras
    I've tried this is about five new documents, and each produces the same error.
  • dstillman Zotero Team
    Can you provide a Debug ID from the Zotero Connector for reloading the page, inserting a citation, and trying to insert a bibliography?
  • dambaras
    I was able to fix the issue by uninstalling and reinstalling the Zotero connector. But then it started overwriting bibliography entries for some reason -- i.e., I successfully created two footnotes and then a bibliography, but when I then inserted another footnote, one of the bibliography references was replaced by the new one. Then I received an error message when I tried to edit/update the bibliography.
    Debug ID: 2113036361
  • dambaras
    Tried again by clearing out the document and redoing a few citations and a bibliography. Same problem with the references list omitting one item. Debug ID is D1889753549.
  • adomasven Zotero Team
    edited February 2, 2021
    You should disable other extensions and see if the issues are fixed. If not, it might help to try testing in a new Firefox profile. If you still see the problem, what is the citation style that you are using? What are the exact steps to reproduce this problem in a new document and what is the result of those steps?

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