Upgrade StorageGoogle Docs Error
Hello,
I've used Zotero for many years, but haven't needed it for a few months. Today, when I tried to cite using the Google Docs integration, I kept being hit with "Zotero experienced an error updating your document." when trying to insert a citation. I have never encountered this before.
I have updated Zotero Connector, the Zotero Desktop app, and even tried uninstalling/reinstalling everything. I have tried in multiple Test Google Docs and none of them work. I checked out the Troubleshooting page but nothing applied. I made sure "Google Docs Integration" was enabled in the Connector settings. I restarted Chrome, Zotero App and my computer.
I tested the Microsoft Word integration and thankfully that still works so I will use that for now, but I would love help with this as I love the Google Docs integration.
Report ID: 1812048505
I've used Zotero for many years, but haven't needed it for a few months. Today, when I tried to cite using the Google Docs integration, I kept being hit with "Zotero experienced an error updating your document." when trying to insert a citation. I have never encountered this before.
I have updated Zotero Connector, the Zotero Desktop app, and even tried uninstalling/reinstalling everything. I have tried in multiple Test Google Docs and none of them work. I checked out the Troubleshooting page but nothing applied. I made sure "Google Docs Integration" was enabled in the Connector settings. I restarted Chrome, Zotero App and my computer.
I tested the Microsoft Word integration and thankfully that still works so I will use that for now, but I would love help with this as I love the Google Docs integration.
Report ID: 1812048505
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dstillman Zotero Teamedited December 30, 2020Can you provide a Report ID from the Zotero Connector?
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leejwyedited December 30, 2020Hi dstillman, it's in the above post :) Report ID: 1812048505, Or did you mean something else?
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dstillman Zotero TeamNo, that's from Zotero, not the connector.
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leejwyApologies, I did not realize there was an additional one in the Connector itself. It is Report ID: 1149108190
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dstillman Zotero TeamDoes this go away if you disable the Google Docs Offline extension and reload Google Docs?
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leejwyJust tried it and unfortunately didn't work! :(
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dstillman Zotero Teamedited December 30, 2020What if you disable all other extensions? Again, be sure to reload Google Docs after disabling them. If that doesn't help, restart Chrome after disabling them.
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leejwyI disabled everything except Zotero connector, restarted Chrome, and unfortunately still does not work :(
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dstillman Zotero TeamOK. This seems to be a failure from the Google Docs service — "Service Documents failed" — but @adomasven would have to say more.
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dstillman Zotero Team@leejwy: In the meantime, you should try in a different browser if you haven't yet.
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leejwyThank you @dstillman. I tried Firefox and the Firefox Connector just out of curiosity, and it worked. I will use that for the meantime. I would still love to get the Chrome version working since that's my browser of choice! I will wait for @adomasven.
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adomasven Zotero Team@leejwy Does integration work fine in a new document with Chrome?
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