JSTOR articles not saving with attachment or metadata

dacia · August 9, 2009

I'm having trouble with my JSTOR access through my university (NYU). I have the most recent version of Firefox (3.5.2 for Mac) and Zotero (2.0b6.4) I no longer get the address bar icon when accessing articles in JSTOR but I haven't noticed this problem with other sites (I also use Amazon, NYU Library, Worldcat, Google Scholar, Project Muse, and ProQuest). Also, if I click on the "add" button and select "Journal Article," Zotero doesn't save the metadata or attach the file. Here's what I've done to troubleshoot so far:

- Checked for updated translators
- reinstalled Firefox and Zotero
- Downgraded Firefox
- Re-upgraded Firefox

Thanks for your attention.

dstillman · August 9, 2009

Can you provide some example URLs?

Also, if I click on the "add" button and select "Journal Article," Zotero doesn't save the metadata or attach the file.

For the JSTOR article you're viewing, you mean? That menu is just for entering metadata manually—it has no relation to the page you're viewing.

dacia · August 9, 2009

I normally access JSTOR through a proxy, but here's an example of a stable URL:

http://www.jstor.org/stable/2953316

adamsmith · August 9, 2009

no, do provide the address with the proxy - that might be the issue.

dacia · August 9, 2009

Here you go:
http://ezproxy.library.nyu.edu:2063/stable/2953316?&Search=yes&term=jennifer&term=morgan&list=hide&searchUri=%2Faction%2FdoBasicSearch%3FQuery%3Djennifer%2Bmorgan%26x%3D0%26y%3D0%26wc%3Don&item=6&ttl=7207&returnArticleService=showArticle

dstillman · August 10, 2009

Do you see the icon when you view the non-proxied stable URL?

If you can generate debug output for the process of logging into your proxy and pulling up a JSTOR page that doesn't show the icon (or, if you don't get the icon on the stable page, just for loading that page), send it to support@zot....org with a link to this thread, and we'll take a look.

dacia · August 10, 2009

Do you see the icon when you view the non-proxied stable URL?

Nope.

I tried to generate the debug output but I don't know how to use Terminal. I followed the instructions in the "debug output" link, but when I pressed Command-K, the screen went blank. Not sure what I'm supposed to do after Command.

But I'll go ahead and send this to support, thanks for your help.

dstillman · August 10, 2009

No need to e-mail support@ without debug output—the same people read that as read this.

Just press Cmd-K, load the web pages in question to generate the necessary output, and then copy the output to the clipboard. Then paste it into TextEdit and send the file to us.

(We're currently working on making it easier to send us debug output in the next version of Zotero.)

dacia · August 10, 2009

I just loaded the pages (proxy and stable urls) and the icon is back! Looks like it's working great now.

Thanks for all of your help.