Cannot Download Pdf from Jstor

mcottin82 · December 14, 2020

Hello !
I'm new to Zotero. I try to download Pdf articles from Jstor with the Zotero connector in Firefox (connected with my university proxy), but it does not work. I get a red cross. However, it works with free access articles.
Debug ID : D506558730

Thanks for any help :)

adamsmith · December 14, 2020

You'd typically have to manually accept PDF download conditions from JSTOR once per sessions (which can be of varying length -- sometimes you don't have to do this again for months) can you try doing that and then try again?

mcottin82 · December 15, 2020

Hi ! Thanks for your reply.
That's what I did, but it still does not work.

adamsmith · December 15, 2020

Could you post the URL exactly as you see it, please?

mcottin82 · December 17, 2020

Yes, it's this :
https://www-jstor-org.proxy.unice.fr/stable/843480?Search=yes&resultItemClick=true&searchText=au:"Fred+Lerdahl"&searchUri=/action/doBasicSearch?si=1&Query=au%3A%22Fred+Lerdahl%22&ab_segments=0/basic_SYC-5187_SYC-5188/control&refreqid=fastly-default:145d14f5e7fd09535ef73bc2a089d24d&seq=1#metadata_info_tab_contents

adamsmith · December 17, 2020

Works for me.
When you click on the "Download PDF" button, do you get the pop-up to accept download conditions or does it straight open/download the PDF?

mcottin82 · December 17, 2020

Yes I get the pop-up and accept the conditions, but the zotero connector still cannot download the pdf file. What I do is the download the pdf on my drive and then attach the file in zotero.

dstillman · December 18, 2020

Can you provide a Debug ID from Zotero (rather than the Zotero Connector) for a save attempt that fails to save the PDF?

mcottin82 · December 18, 2020

Yes, here it is : D1107295507

mcottin82 · January 4, 2021

So, I don't know why I didn't try this earlier, but I tried with a diffrent browser (Edge), and it is working fine. The connector is able to download the article's Pdf.
It is then a problem within Firefox...

dstillman · January 4, 2021

Let's stick to this thread — we split the other person's off for a reason.

Here was what Adomas told you there:

You should try disabling all extensions in Firefox except for Zotero and try saving again. If it fixes itself try enabling extensions one by one to see which one conflicts with Zotero. If this doesn't work you can try testing with a new Firefox profile.

mcottin82 · January 13, 2021

Alright, so I feel stupid to not had thought of that earlier, but it was a simple conflict with AdBlock !