unable to save from EBSCOhost

mkvande · November 5, 2020

I'm using Zotero 5.0.93 (just updated this morning) and have been unable to save a group of items from EBSCO. I'm attempting to save a long list of search results, so when I click the connector button, I get the popup that asks me to select items. I select all and click OK, but then I get an error message reading "An error occurred while saving this item. See Troubleshooting Translator Issues for more information." Hovering over the Zotero Connector button shows "Save to Zotero (EBSCOhost)."

However, if I go to a single item and save it to Zotero, that works. With a list of 87 items, though, it would be great to be able to save them all at once.

The Debug ID is D998659153.

Thanks!

adamsmith · November 5, 2020

There's a good chance you may be hitting https://www.zotero.org/support/kb/site_access_limits (multiple item saving on EBSCO works for me in general).
See also the workaround suggested there, which works for EBSCO (though no full-text, of course, if you're importing RIS)

mkvande · November 5, 2020

Thank you. This works! Still wish I could just use the button. :)

adamsmith · November 5, 2020

@dstillman will likely be able to tell from the debug if that's something we could fix or an EBSCO bot prevention measure as I speculate

dstillman · November 6, 2020

Yes, this is a 503 Service Unavailable error from the proxy (or, more likely, EBSCO upstream due to rate limits).

mkvande · November 6, 2020

Thanks! I appreciate the workaround.