RESOLVED: Zotero Will Not Startup with Word - Office 365

sphbits · October 6, 2020

Using doc: https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear

Add-in is enabled in Zotero
Dotm file has been copy/pasted to the correct location
Have redownloaded and reinstalled the program
Have removed and recopy/pasted dotm file
Developer tools are checked
When going into the Add-ons Menu, I am able to manually open Zotero, but it will not stay checked when Word is closed and reopened.

sphbits · October 6, 2020

Also noting that this is a Windows 1909 machine with Office 365 Enterprise.

sphbits · October 6, 2020

https://support.microsoft.com/en-us/office/load-or-unload-a-template-or-add-in-program-2479fe53-f849-4394-88bb-2a6e2a39479d?ui=en-us&rs=en-us&ad=us

This solved the issue.

dstillman · October 6, 2020

What, specifically?

sphbits · October 6, 2020

@dstillman The user tried to follow the instructions and apparently changed the start up folder. I did not know this when troubleshooting. Pointing it to the Word Startup folder with the dotm file within Word resolved the issue.