Work on 1 day old word dokument

I used zotero in a word document 1 day before and pointed 23 citations, all listed numerous in the ende of the document. Now, 1 day later i acess the document. When trying to edit a new citation now in the same document the citation reference number doesnt match with the others. Like, its always listed as citation No. 1, even if its like in the end or middle of the document, with other citations before and afterwards. It doesnt fit the citation with the right number. furthermore the reference is not listed in the ende of document. I tried for 2 days now, re - citated everything but the problem still occurs.
Any help ? - thank u so much
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