Login problems in Zotero app

meenakshichabba7
Just began to use Zotero and can't log in to the app. Have created an online account already. Have rebooted the computer as well. Any help?
  • dstillman
    Could you say more about what you're trying to do and what's happening?
  • meenakshichabba7
    Thanks for your response. I created my account online. And then after downloading the app, I went to Preferences and under Sync was trying to sign in with my username and password. Says error, and that either username or password are wrong. (They aren't.)
  • dstillman
    If it says they're wrong, they're almost certainly wrong. Clear both fields, restart Zotero for good measure, and then try again.

    If you're still having trouble, provide a Debug ID for an attempt to set up syncing that isn't working. (Your password won't be logged.)
  • meenakshichabba7
    Clearing field and quitting Zotero worked. Thanks so much! Also, the username and password were right, just fyi.

    Thanks so much!!

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

This discussion has been closed.