File-Modification-Time header not set in file request for 1/SMFNETUE

edgar.r.acosta · August 19, 2020

What does this error mean?

dstillman · August 19, 2020

Are you connecting via a proxy server or using security software that intercepts your connection?

Can you provide a Debug ID for a sync attempt that produces this?

edgar.r.acosta · August 19, 2020

I'm using my laptop from work, so hard to say if any security software is intercepting something. But I can tell you this: this is new, and it's been happening since the last two days. Sync seems to be working though, but had hard to tell.
Here's the Id of the report: 1895702355
Thanks

dstillman · August 19, 2020

We need a Debug ID, not a Report ID. Please follow the link I provided.

edgar.r.acosta · August 19, 2020

I don't know how to get that...

edgar.r.acosta · August 19, 2020

I got it :-)
D467722038

dstillman · August 19, 2020

Can you tell me the Site Certificate Info for this page?

dstillman · August 19, 2020

(3)(+0000000): onChannelRedirect

(3)(+0000000): https://zoterofilestorage.s3.us-east-1.amazonaws.com/[…]

(3)(+0000000): https://zoterofilestorage.s3.us-east-1.amazonaws.com/mwg-internal/[…]/progress?id=[…]

(3)(+0000001): Cancelling redirect

@edgar.r.acosta: Actually, never mind. It looks like the McAfee Web Gateway on your network is interfering with Zotero's file sync requests to Amazon S3 and redirecting to an invalid "/mwg-internal" URL. You'll need to talk to your IT department.

edgar.r.acosta · August 19, 2020

Have you changed anything lately at your side? As I mentioned, this is new. In any event, I'll check it out with my company

dstillman · August 19, 2020

No. This isn't on our end.