Report ID: 1092233992 - Save Web Page with Snapshot doesn't work
Report ID: 1092233992
Hello,
For some time now, the "Save to Zotero (Web Page with Snapshot)" functionality has been broken for me, so I decided to file this report.
When I do this on any web page (after it finished loading), I get an error message in the pop up notification (see additional info below). I checked the help page ( https://www.zotero.org/support/troubleshooting_translator_issues ), but everything described here seems ok. I tried steps 11 (not blocking cookies) and 13 (reset translators), but they did not solve the problem.
What happens is that an item is created in my Zotero library, with correct metadata, but no snapshot is saved.
Additional info:
- The exact URL of a page that isn't working (even if none are): I believe the faulty behavior happens with any URL; here is one I tried to "save with snapshot" and that did not work: https://eduproffer.blogspot.com/2020/06/blooms-grading-reduce-cheating-and.html
- A Debug ID from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page: 1092233992
- What it says in the popup when you try to save (e.g., “Saving to My Library” or “Saving to zotero.org”): "Saving to My Library. An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
- The name of the translator from step 10, if applicable: generic "Web Page" translator (I right clicked on the import button to bypass the default translator, because I want to save a snapshot).
I inspected the debug log in Zotero and found these relevant lines:
(1)(+0000002): Error: Unix error 2 during operation move on file /Users/guillaume/Zotero/storage/tmp-9UgHxb (No such file or directory) (No stack trace) From previous event: saveSnapshot@chrome://zotero/content/xpcom/connector/server_connector.js:955:13
(1)(+0000006): Error: Unix error 2 during operation move on file /Users/guillaume/Zotero/storage/tmp-9UgHxb (No such file or directory) (No stack trace) From previous event: saveSnapshot@chrome://zotero/content/xpcom/connector/server_connector.js:955:13
Thank you for your help with this.
Hello,
For some time now, the "Save to Zotero (Web Page with Snapshot)" functionality has been broken for me, so I decided to file this report.
When I do this on any web page (after it finished loading), I get an error message in the pop up notification (see additional info below). I checked the help page ( https://www.zotero.org/support/troubleshooting_translator_issues ), but everything described here seems ok. I tried steps 11 (not blocking cookies) and 13 (reset translators), but they did not solve the problem.
What happens is that an item is created in my Zotero library, with correct metadata, but no snapshot is saved.
Additional info:
- The exact URL of a page that isn't working (even if none are): I believe the faulty behavior happens with any URL; here is one I tried to "save with snapshot" and that did not work: https://eduproffer.blogspot.com/2020/06/blooms-grading-reduce-cheating-and.html
- A Debug ID from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page: 1092233992
- What it says in the popup when you try to save (e.g., “Saving to My Library” or “Saving to zotero.org”): "Saving to My Library. An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
- The name of the translator from step 10, if applicable: generic "Web Page" translator (I right clicked on the import button to bypass the default translator, because I want to save a snapshot).
I inspected the debug log in Zotero and found these relevant lines:
(1)(+0000002): Error: Unix error 2 during operation move on file /Users/guillaume/Zotero/storage/tmp-9UgHxb (No such file or directory) (No stack trace) From previous event: saveSnapshot@chrome://zotero/content/xpcom/connector/server_connector.js:955:13
(1)(+0000006): Error: Unix error 2 during operation move on file /Users/guillaume/Zotero/storage/tmp-9UgHxb (No such file or directory) (No stack trace) From previous event: saveSnapshot@chrome://zotero/content/xpcom/connector/server_connector.js:955:13
Thank you for your help with this.
The one I get when logging the error in Zotero: D123124839
And the one I get when logging the error with the Zotero Connector (in Firefox): D207682449
These logs should cover only what happened when I tried to do "Save Web Page with Snapshot" on this URL: https://eduproffer.blogspot.com/2020/06/blooms-grading-reduce-cheating-and.html
Thank you for you help. :-)
EDIT: Well, they might, but in this particular instance they do not.
I got the same problem: a library item is generated with correct metadata, but no snapshot is saved when I do "Save Web Page with Snapshot".
Here is the Debug ID for this: D710080617
It really looks like something non-standard about your computer is preventing Zotero from saving snapshots within its own data directory. I'm not sure we're going to be able to tell you much more than that.
Are you connecting via a proxy server?
I tried to save example.com and got the same error.
I am connecting from a campus network. Not sure if this goes through a proxy. I will try from home and let you know if it works.