Report ID:1463496959

emilie.planel
I tried to synchronise my library and it doesn't work. I make the same action like I do in general.
  • dstillman
    edited August 18, 2020
    You have to say what the actual problem is you're experiencing — e.g., the error message you're seeing. "doesn't work" isn't sufficient.

    But we'll likely want to see a Debug ID (different from a Report ID) for a sync attempt that fails.
  • emilie.planel
    edited August 18, 2020
    my Debug ID is 493996981


    And this is the message I see when I try to synchronise : "Cannot edit item in library 37440393"

    And this is the report associated
    "[JavaScript Error: "Error 403 for item EBEXX2JC in Résilience Alimentaire:

    ZoteroObjectUploadError: Cannot edit item in library 3744039"]

    [JavaScript Error: "Cannot edit item in library 3744039" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1316}]

    [additional errors removed — D.S.]

    version => 5.0.89, platform => Win32, oscpu => Windows NT 10.0, locale => fr-FR, appName => Zotero, appVersion => 5.0.89, extensions => ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.23.SA.5.0.89, extension), Zotero Word for Windows Integration (5.0.16.SA.5.0.89, extension)"
  • dstillman
    Again, a Debug ID is different from a Report ID. See the link I provided. We already have the Report ID and its contents.
  • emilie.planel
    Okay I understand. But I have already made the necessary to have a Debug ID thanks to the link. I got the Debug ID 49399698. And I saw a message that indicates me that a report was sent. What do I have to do now ? Do I have to create a new topic with my Debug ID ?

    Thanks for your help.
  • dstillman
    You have not provided a Debug ID.
  • adamsmith
    Debug ID instructions (also linked in dstillman's first post): https://www.zotero.org/support/debug_output#debug_output_logging

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