Problems with google docs integration

arysar

I created a new document in google docs and tried to use zotero, with the button 'add/edit Zotero citation' then zotero ask for an account to use, I chose the account and the following message appears:

Zotero
Zotero experienced an error updating your document.

Would you like to view troubleshooting instructions?
  • adomasven
    Could you submit a Report ID from Zotero?

    You should restart your browser and try again. Make sure that you authenticate Zotero with the same account that you are signed in on Google Docs with.
  • arysar
    The the problem is that I have two google accounts, and the document is under another account (not the Zotero's one), the solution would be to share the document with the other account, or to add the other account to Zotero.
  • dstillman
    edited August 4, 2020
    No, your Zotero account has nothing to do with this. It's just that, when prompted, you need to give the plugin permission to the same account that you're signed into Google Docs with.
  • arysar
    Ok, problem solved, thanks!!

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