Error "Zotero experienced an error updating your document" on Google Docs
Report ID: 1282452567
I share a sizeable document with a few colleagues on Google Docs, which now has several comments and tracked changed.
It worked fine for a couple of weeks. Then since this morning, I have been getting the above error message whenever trying to insert a new reference. I am also unable to edit any ref or the bibliography. I do not have that problem on new document. I also created a copy of that doc in Google Drive, and on that copy (which has not comment or tracked changes), I can create a new reference as normal.
I use Firerox 67.0.2 (32 bits) on Windows 10. Also tried Chrome 75.0.3770.100 (Official Build) (64-bit), but get the same error message.
I share a sizeable document with a few colleagues on Google Docs, which now has several comments and tracked changed.
It worked fine for a couple of weeks. Then since this morning, I have been getting the above error message whenever trying to insert a new reference. I am also unable to edit any ref or the bibliography. I do not have that problem on new document. I also created a copy of that doc in Google Drive, and on that copy (which has not comment or tracked changes), I can create a new reference as normal.
I use Firerox 67.0.2 (32 bits) on Windows 10. Also tried Chrome 75.0.3770.100 (Official Build) (64-bit), but get the same error message.
I did however find the culprit: the fault was caused by a suggested text that included a footnote. Interestingly, neither that suggested text nor the footnote included a reference, but simply accepting the suggestion (converting it to regular text) fixed the issue, and all Zotero functions are back to normal. There are references, some in text and some in footnotes, elsewhere on the same page, but I made no changes to those.
@ffortier Thank you so much. You just saved me a lot of hours of debugging in our 100+ pages document!
In my case it was exactly that. Once I accepted the suggestion on the footnote all was back to normal!