Syncing between Mac and PC

rmclemore · July 23, 2009

I work between two computers. My home computer (desktop) is a vista machine running office 2007. My work computer (laptop) is a macbook pro running Office 2008. I can successfully sync between the two computers, but when i take a document written in Office 2008 on the mac and open it on the PC, it is unable to add citations using zotero, i recieve the error "the citation no longer exists in the zotero database, delete it?" i recieved the same error when i exported and imported the references. I am using zotero 2.06b on both computers. I can still edit the field codes on the mac which created the document, even after exporting back and forth between PC and mac. I presume this is an office 2008/ office for mac issue?

rmclemore · July 23, 2009

This appears to be a version issue. If i create a new document on either computer i can transfer back and forth.

dstillman · July 23, 2009

This shouldn't have anything to do with the word processor version. This would, as you note, happen if you use export and import, but it shouldn't happen if your databases are fully in sync via 2.0 syncing. Are you sure the items exist on each computer, with the same Date Added?

If you want us to look into this, you can upload each database to the DB Repair Tool and send the two Upload IDs to support@zot....org, along with the document (or an excerpt of it that demonstrates the problem) and a link to this thread.