Fail to synchronize data

xttasdf
When I press the synchronization button, it turns around and then stops with the message "request timed out after 60000 ms"
Report ID: 1155976598
[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out after 60000 ms"]

[JavaScript Error: "Request timed out after 60000 ms"]

[JavaScript Error: "Request timed out after 60000 ms"]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Request timed out after 5000 ms"]

version => 5.0.88, platform => Win32, oscpu => Windows NT 6.1, locale => zh-CN, appName => Zotero, appVersion => 5.0.88, extensions => Zotero Scholar Citations (1.9.3, extension), ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.23.SA.5.0.88, extension), Zotero Word for Windows Integration (5.0.16.SA.5.0.88, extension), Shockwave Flash (32.0.0.387, plugin)
  • dstillman
    See Connection Error.

    In your case you can submit a Report ID, so network requests aren't broken completely for you in Zotero, but something about your network configuration is still preventing Zotero from accessing it. If you provide a Debug ID (different from a Report ID) for Zotero startup using the "Restart with Logging Enabled…" option we might be able to tell you a little more.
  • dstillman
    edited June 21, 2020
    Oh, but if you're in China, this is almost certainly just the result of some connections being blocked (though, again, it's a little odd that you're able to submit an error report at all, since the servers those go to are on the same Amazon cloud as the sync servers).
  • dstillman
    It could perhaps also be the result of larger requests being blocked or delayed, while smaller requests such as error report submission go through more quickly.
  • xttasdf
    Thanks for your help! Debug ID is D757172712
    It worked well all the time before, however, recently I had trouble in synchronizing data. I think there is probably an error connecting to server and I have seen this page: https://www.zotero.org/support/kb/connection_error. But I don't know how to deal with it in detail, looking forward to your further help. Appreciate it!
  • dstillman
    edited June 21, 2020
    See the Debug ID instructions again — it has to actually show the operation you're reporting. The report you submitted is empty.
  • xttasdf
    Just now I wanted to see the Debug ID following your instruction, I found it worked out and I could synchronize data successfully now. Thank you very much! Really appreciate it :）

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