Zotero smooshing titles/authors from .bib file into one single reference

Last resort coming here! Haven't seen this issue mentioned, or at least don't know how to search for it. I'm helping someone with reference management. He attempted to import his .bib file to Zotero and he says this is the result: "I did get zotero to import the file but then found it all scrunched together. Eventually enlarged it found a list of titles followed by initials of authors but not the actual references in the journals." So it sounds like Zotero is thinking that all his references (or at least the title/author fields) are one single reference instead of discrete references. He's using a Mac, I'm using a PC. When I imported his .bib file, it worked fine for me, so I wonder if one of the settings in his Zotero app is off?

Any takers for solving this mystery?
  • No settings should change bibtex import in this way, nor should Mac vs. PC.
    If this is just about solving the issue, you could export to Zotero RDF and they could re-import. Otherwise, it'd really require direct troubleshooting with the malfunctioning Zotero installation.
    First things I'd try would be a small bibtex file and importing from clipboard for testing, if problem occurs for all of those, resetting translators (that's in the advanced tab of the preferences).
  • Can you post a public link somewhere to the bib file in question?
  • Thank you. I'll ask him to try importing from the clipboard.
  • @emilianoeheyns I can't, unfortunately. I can say that looking at the header of the .bib file, it has this note: "This BibTeX bibliography file was created using BibDesk". I'm new to BibTex so I don't know if that's typical.

    What's curious is that it works fine for me no matter what method I use to get those references into the desired library. E.g. in DropBox (where the parent document resides), when I click "Download" it gives me the option to "Open with... Zotero", and when I do that, it works beautifully. If I download/save and then import into Zotero, it also works. Cutting/pasting the references into AnyStyle ALSO works. So there *can't* be a problem with the BibTex file itself or would I not also have trouble with it? I might suggest he un- then re-install his Zotero desktop app. Perhaps something went awry in that initial set up. We're all new to Zotero (less than 2 weeks into it) so we're stumbling our way through. So far, though, this is the only problem we've encountered. Otherwise, it's working brilliantly for us.
  • Try resetting translators before re-installing -- there's little reason to think re-install should do anything here.
  • @adamsmith Great, I'll suggest that. To be clear, he would open Preferences/Advanced/General/Miscellaneous then, "Update now" translators? I don't see a 'reset' option.
  • Files and Folders
  • @astrokmb that text at the top is just a comment, as is anything outside entries. In this case it names the program it was created with, but that will only be typical for BibDesk. Any bibtex parser should just ignore it.

    From your experiments, I would guess that there's nothing structurally wrong, but without seeing the file, I can only guess. Not a great fan of guessing.

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