Upgrade StorageWord could not communicate with Zotero. Please ensure Zotero is running and try again
Hi,
A student at our school is having trouble with the Word Add-in in Word 2016 for Mac.
Report ID: 567089288
Word-version: 16.35
MacOS-version: macOS X 10.15
Zotero-version: 5.0.85
Zotero Word for Mac Integration: 5.0.26.SA.5.0.85
I have tried the following to fix the error:
- Reinstalled Zotero
- Reinstalled the plugin from Zotero. Preferences -> Cite -> Install Microsoft WOrd Add-in
- Make sure “Zotero Word for Mac”, “Zotero for Windows Integration”, and/or “Zotero LibreOffice Integration” are enabled. If any are not, click the “Enable” button. Disabled and Enabled the plugin and restarted Zotero and Word.
- The plugin is showing in Word, even under the Add-ins in the developer tab and it is ticked.
- Zotero.dotm is present in the Word startup folder.
What is the next step? The student in question is quite frustrated and I need some help to figure this out.
I think she might have updated MacOS recently from Mojave to Catalina. Will another reinstallation help?
In advance, thanks for your help.
Regards,
Ole
____________________
Ole Andreas Solberg
BI Norwegian Business School
Library
A student at our school is having trouble with the Word Add-in in Word 2016 for Mac.
Report ID: 567089288
Word-version: 16.35
MacOS-version: macOS X 10.15
Zotero-version: 5.0.85
Zotero Word for Mac Integration: 5.0.26.SA.5.0.85
I have tried the following to fix the error:
- Reinstalled Zotero
- Reinstalled the plugin from Zotero. Preferences -> Cite -> Install Microsoft WOrd Add-in
- Make sure “Zotero Word for Mac”, “Zotero for Windows Integration”, and/or “Zotero LibreOffice Integration” are enabled. If any are not, click the “Enable” button. Disabled and Enabled the plugin and restarted Zotero and Word.
- The plugin is showing in Word, even under the Add-ins in the developer tab and it is ticked.
- Zotero.dotm is present in the Word startup folder.
What is the next step? The student in question is quite frustrated and I need some help to figure this out.
I think she might have updated MacOS recently from Mojave to Catalina. Will another reinstallation help?
In advance, thanks for your help.
Regards,
Ole
____________________
Ole Andreas Solberg
BI Norwegian Business School
Library
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
Also it might help to go into Zotero profile directory and remove extensions.json, then restart Zotero.