Unable to retrieve content from Microsoft Word
Good Morning All, I am brand new to Zotero and am having difficulty retrieving citation contents. Zotero is installed along with the Chrome connector and Microsoft Word plugin. The Zotero icon displays in the Microsoft Word ribbon and clicking on it shows the Add/Edit Citation button. Clicking on the Add/Edit Citation button displays a red oblong oval. The issue is when I am in a Word document with the cursor positioned to where I want the note to appear footnote numbers are placed in the sentence where the cursor is positioned and in the note section merely has the word citation. However no content list appears. I would appreciate any assistance. Thanks.
Error Report#: 1401185436
Installed Components
Lenovo laptop Intel I7 chip
Microsoft Windows Pro 10 – 10.0.18363 Build 18363
Microsoft Word 2019 - MSO (16.0.10357.2008) 64 bit
Chrome 5 (81.0.4044.113) 64 bit (is set as the default browser
Zotero for Word – 5.0.14. SA.5.0.85
Error Report#: 1401185436
Installed Components
Lenovo laptop Intel I7 chip
Microsoft Windows Pro 10 – 10.0.18363 Build 18363
Microsoft Word 2019 - MSO (16.0.10357.2008) 64 bit
Chrome 5 (81.0.4044.113) 64 bit (is set as the default browser
Zotero for Word – 5.0.14. SA.5.0.85
Barry
Do you actually see your data in the Zotero program on your computer? That's what the citation bar shows results from. It sounds like you're expecting to be able to add new items to your library from the Word plugin, but that's not how Zotero works. See Adding Items to Zotero.