Problem saving PDFs to Zotero in Chrome / Vivaldi
For some time now, if I open a PDF in Chrome / Vivaldi, often I can't save it to Zotero - I have to reload it several times before the Zotero icon changes to a PDF icon and I can save it.
These last few weeks, the problem has gotten worse. When I open a PDF by clicking a link on a webpage, even reloading the PDF several times won't enable me to save it to Zotero.
I have to open a new tab and copy/paste the URL of the PDF directly there, before I can save it to Zotero (sometimes having to reload it in the new tab too).
Worst case scenario I've ended up saving the PDF to my Downloads folder then attaching it to a manually created item in Zotero, but that's quite time consuming.
Is there a solution to this issue please?
Thank you.
These last few weeks, the problem has gotten worse. When I open a PDF by clicking a link on a webpage, even reloading the PDF several times won't enable me to save it to Zotero.
I have to open a new tab and copy/paste the URL of the PDF directly there, before I can save it to Zotero (sometimes having to reload it in the new tab too).
Worst case scenario I've ended up saving the PDF to my Downloads folder then attaching it to a manually created item in Zotero, but that's quite time consuming.
Is there a solution to this issue please?
Thank you.
This discussion has been closed.
Can you provide a Debug ID from the connector for clicking on a PDF link and having the icon not appear?
Have you tried disabling other extensions?
Debug ID showing fail: D1908797848
Here's a better one, showing fail, then multiple reloads, then success: D1320807813
Disabling all other extensions is not a viable option unfortunately, too many critical things.
Thanks would be so great to fix this!
But it's unlikely there'll be anything relevant in here, so you should try disabling other extensions and see if that helps.
Clicked on PDF link. Zotero icon looks like a PDF icon right away, which is an improvement. But clicking icon doesn't work. Reload doc. Click icon again, now it works.
ID for this entire process: D1500033439
(Also by the way, it's not possible to copy the Debug ID at least on my mac, so I have to manually type it out and copy it here every time.)
This is probably the only consistent bug I notice in Zotero lately.
I'll try disabling extensions and report back, and also try to get the ID.
I get the problem not just with saving a pdf opened in a new tab by the website, but also saving a pdf opened in the SAME tab.
I bet it will stop working again soon so I'll check the ID next time.
Just to reiterate that I have to reload 3x, not just once, to save to Zotero even when it's opened in a new tab.
Submitted under Debug ID D1476435880
Pasted URL into new tab. Didn't show the PDF icon so I enabled logging. Reloaded twice, nothing. Tried changing the URL to delete the bit after the ? and reloading, nothing. Then opened new tab, pasted the shortened URL, and finally it worked.
Hope this helps to fix the issue when opening in a new tab by pasting the URL.
Any ETA on fixing the issue when opening a PDF link from an existing tab in a new tab by rightclicking it please?
Thanks.