Upgrade StorageWord Plugin bug - tab shows up, but it does not develop
Hello everyone,
I use Windows 8, version 6.3; Word Office Student and Home 2016.
Zotero in itself works perfectly. My problem is with the Word Plugin.
When I turn on the computer and just start working, the "Add citation" option works fine.
But, when I try a second reference, the citation tab it starts to be slow: the add citation tab shows up, I write the reference, but the letters show up with difficulty, and the reference options also show up slowly.
On the third citation, it just stops working. The tab shows up and I manage to type few letters. After that, it stays on hold for a long time: I am unable to put more letters and the system do not open the references list.
Sometimes the references list show up, but I almost never get to select, because it simply does not respond.
When I get to select, it stays with the selected reference on highlight for a long time. Sometimes it finally recognize the selection, but getting out of the citation bar and making the reference arrive on word text is another quest.
MOST OF THE TIMES (99%), the entire thing just stops working and I never get to put the reference in. Sometimes a black retangle shows up behind the citation tab. Sometimes a word pop up shows up, but then disappear. I believe once or twice Word crashed because of this.
The bibliography option seems to work, but I dont really know, because this other problem does not allow me to use Zotero citations.
I would thank a lot if anyone could help me!
I use Windows 8, version 6.3; Word Office Student and Home 2016.
Zotero in itself works perfectly. My problem is with the Word Plugin.
When I turn on the computer and just start working, the "Add citation" option works fine.
But, when I try a second reference, the citation tab it starts to be slow: the add citation tab shows up, I write the reference, but the letters show up with difficulty, and the reference options also show up slowly.
On the third citation, it just stops working. The tab shows up and I manage to type few letters. After that, it stays on hold for a long time: I am unable to put more letters and the system do not open the references list.
Sometimes the references list show up, but I almost never get to select, because it simply does not respond.
When I get to select, it stays with the selected reference on highlight for a long time. Sometimes it finally recognize the selection, but getting out of the citation bar and making the reference arrive on word text is another quest.
MOST OF THE TIMES (99%), the entire thing just stops working and I never get to put the reference in. Sometimes a black retangle shows up behind the citation tab. Sometimes a word pop up shows up, but then disappear. I believe once or twice Word crashed because of this.
The bibliography option seems to work, but I dont really know, because this other problem does not allow me to use Zotero citations.
I would thank a lot if anyone could help me!
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Can you provide a Debug ID that shows it getting slow and then not working?
The Debug ID is D1091812746. Thank you very much!
<imgin the Zotero search bar in Everything mode, and remove images from any notes where they appear, or delete the notes and empty the trash.If you go to Tools → Developer → Run JavaScript, paste in
ZoteroPane.selectItem(482), and run it, is a note selected in the items list, and is there anything special about it?The result of the RunJavaScript is: [object Promise] {}
With "Run as async function" checked the result is: ===>undefined<=== (undefined)
Can you provide another Debug ID after doing so?
The new debug ID: D100275883
Word version 2003 (build 12624.20382)
Is your Zotero data directory in the default location? Have you checked your disk for errors?
Can I try something else?