EBSCO full text error

cjones7
Hi, i am receiving the following error while in am in performing a CINHL library search. I have unistalled zotero twice and reinstated the program and I am still recieving this message. I have a MAC and I am not sure what I should do next.
  • dstillman
    What error?
  • cjones7
    The message that I am receiving reads: EBSCO full text error. When I click on the zotero extention in an attempt to add an article to my database.
  • dstillman
    That's not a error message from Zotero, so I'm afraid I still don't know what you're referring to.

    Can you can take a screenshot of what you're describing, upload it somewhere (e.g., Dropbox), and post a link here?
  • hilary.kraus
    Hi, this is a screenshot of the error message. So far this only seems to be happening in EBSCO databases: https://drive.google.com/open?id=1nwBEg7rbYfpseChNdiEg6jMBIngWMfO2
  • dstillman
    Ah, so it's just that Zotero isn't able to download the PDF. (The way to describe that so that we understand what you mean is to say that you're seeing a red X next to "EBSCO Full Text" in the save popup.)

    Are you able to view the PDF on the page if you click on the "PDF Full Text" link in the left sidebar?
  • cjones7
    HI, if I click on the PDF Full Text that is listed under the article that is within the middle section, I am able to view the PDF.
  • cjones7
    HI, I am still unable to have Zotero download all of my PDF Files. if I click on the PDF Full Text that is listed under the article that is within the middle section, I am able to view the PDF.
  • dstillman
    edited February 21, 2020
    The PDF is saved on that page for me. Can you provide a Debug ID from Zotero (not the Zotero Connector) for a save attempt for which the PDF fails?
  • cjones7
    Hi, Here is the Debug ID D791939753. For some reason, when I downloaded the PDF Files, I did not see a red X next to " EBSCO Full Text" in the save popup as I did previously.
  • dstillman
    Right, that shows a PDF being successfully saved. If it's working, there's nothing to report.

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