Function "Forgot your password" not working?
Hello there!
One my friend forgot password.
BUT! When fills his mail in and clicks "Recover Password" it says you cant recover it.
What to do?
Thanks!
One my friend forgot password.
BUT! When fills his mail in and clicks "Recover Password" it says you cant recover it.
What to do?
Thanks!
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If they have Zotero running, they can check if their client is set up to sync and with what username
https://www.zotero.org/support/preferences/sync
If they never set up syncing and are trying to get an old library back, they may be able to recover it from a backup
https://www.zotero.org/support/zotero_data
I can ask him if he deleted the account, but I doubt it.
What to do?
I am syncing and it doesnt show me the username.
If your Zotero client is set up to sync you should see your username and a button to "Unlink Account..." in the sync preferences.
Ok, I will tell him to send email as you proposed.
Thanks!