Library still full after upgrade

jchieppa · November 1, 2019

Yesterday I upgraded my storage of Zotero (5.0.77) as I had gotten a message in Firefox that the library was full when I tried saving some items. Even with the storage upgrade, I still get the same issue.

Anyone else have ideas of how to deal with this?

-Jeff

fcheslack · November 1, 2019

It looks like your storage was successfully upgraded and you are using some of the extra storage.
Make sure you're using the same account in your Zotero sync preferences (https://www.zotero.org/support/preferences/sync), on all computers, as the account you purchased the upgrade with.

What's the exact message?

jchieppa · November 1, 2019

The syncing appears to be working fine.

"An error occurred while saving this item. See Troubleshooting Translator Issues for more information."

jchieppa · November 1, 2019

I uninstalled and reinstalled on computer, logged in and sync works. Still giving me the Translator error. I went through the recommended steps and it still doesn't work.

I do have another computer at a separate location which uses Zotero/Firefox. Could that be an issue?

adamsmith · November 1, 2019

Translator errors have nothing to do with storage. You can always save items locally, even if your account storage is full. If you get a error saving items, see
https://www.zotero.org/support/troubleshooting_translator_issues

jchieppa · November 1, 2019

I can see it shouldn't have anything to do with storage, but this wasn't occurring until I updated my storage.

jchieppa · November 1, 2019

I've been through the translator issues. I've reinstalled firefox/zotero plugin and attempted the same recommended steps using chrome. In both cases I keep getting the same error.

adamsmith · November 1, 2019

Then see the last step (14.)

jchieppa · November 1, 2019

https://scholar.google.com.au/scholar?hl=en&as_sdt=0,10&q=plant+carbon+metabolism+and+climate+change&btnG=

D569641686

An error occurred while saving this item. See Troubleshooting Translator Issues for more information.

5.0.77

adamsmith · November 1, 2019

On google scholar, it's almost certainly https://www.zotero.org/support/kb/site_access_limits

jchieppa · November 1, 2019

Yes! Grabbing the citations on the scholar library and doing a group of citations through the Firefox Zotero plugin worked.

I've encountered the "you're nabbing too many citations and must be a robot!" warming from scholar before but didn't think it'd hit an access limit working at a normal pace.

Thanks for the help!

adamsmith · November 1, 2019

Google scholar has become stricter/more restrictive over the last 12 months best we can tell.

dstillman · November 1, 2019

I can see it shouldn't have anything to do with storage, but this wasn't occurring until I updated my storage.

Just to be clear, this would've been a coincidence. As adamsmith says, you can always save an unlimited number of items and files locally. You don't even need an account to use Zotero.