Zotero cannot access my login information
Report ID: 1260936067
Zotero displays an error message when I start the application, which goes
"Zotero cannot access your login information, possibly due to a corrupted Zotero logins database.
Close Zotero, remove cert8.db, key3.db, and logins.json from your Zotero profile directory, and re-enter your Zotero login information in the Sync pane of the Zotero preferences."
I've tried looking for these files via profile directory (https://www.zotero.org/support/kb/profile_directory), but they seem not to be there.
I've also tried to cancel the error window displayed and login via Set Up Syncing button and when I type my login details, I get another error, which goes
"Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"
Also need to metion, that I'm a new member of Zotero and I've never managed to login. I've even tried to:
- delete my profile (username: n0889549) and create a new one;
- uninstall the app and install again;
- delete Chrome extension and install again.
and nothing worked.
Hope we'll find the answer. Thank you in advance!
Zotero displays an error message when I start the application, which goes
"Zotero cannot access your login information, possibly due to a corrupted Zotero logins database.
Close Zotero, remove cert8.db, key3.db, and logins.json from your Zotero profile directory, and re-enter your Zotero login information in the Sync pane of the Zotero preferences."
I've tried looking for these files via profile directory (https://www.zotero.org/support/kb/profile_directory), but they seem not to be there.
I've also tried to cancel the error window displayed and login via Set Up Syncing button and when I type my login details, I get another error, which goes
"Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"
Also need to metion, that I'm a new member of Zotero and I've never managed to login. I've even tried to:
- delete my profile (username: n0889549) and create a new one;
- uninstall the app and install again;
- delete Chrome extension and install again.
and nothing worked.
Hope we'll find the answer. Thank you in advance!
But basically, if those files aren't being created, something on your system — likely security software — is interfering with Zotero's normal operations. You can try temporarily disabling your security software to see if that helps.
Here's what I see in the folders "8h0m4uwv.default" and "crashes" (all the other folders are empty):
https://we.tl/t-yn52YuDqpx