Too many sync attempts

Report ID: 1689744571

I am trying to connect my Zotero references to my Open Science page. The files on my laptop have not been synced to my online account so I am unable to view them on my Open Science page. However, when I try to sync the library on my laptop to my Zotero account I get a message saying 'Too many sync attempts - stopping'. How do I overcome this issue?
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