Essential article data are not saved any more

Hi there!
it was a month that I haven't been used Zotero and today I'm having a lot of issues with a correct and complete saving of all the relevant data of a scientific article (authors, date of publishing, title, pages etc.). The only articles my zotero version is able to save correctly and completely now are the ones available in a PDF version online.

I checked the updates, and I updated it, but the problem is still present.
what can I do?

thank's for the help!
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