Yellow triangle, "There was an error loading Zotero" with a certain library

elainetay
Hello,

For some reason, a library that used to work before I changed to 2.0 now gets the yellow triangle at work. This library is stored at my work network folder. At home, I access the directory that contains the Zotero files using VPN -- and Zotero is working fine, accessing the Zotero directory (I:\Zotero) fine.

At work, although I can get to the directory okay, my Zotero at work is having problems. Whenever I change the location of the files in settings to the default Firefox profile directory, Zotero starts no problems. However, the moment I change it to I:\Zotero, my network folder, the yellow triangle appears after Firefox is restarted.

I can't get the report id because Zotero isn't even functioning when the error occurs. This is the best I could do, following the advanced instructions:

Error: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [mozIStorageService.openDatabase]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1032" data: no]
Source File: chrome://zotero/content/xpcom/zotero.js
Line: 299

and the messages after opening a few tabs and trying to get Zotero to open up:

Error: Zotero.Proxies.proxies.slice is not a function
Source File: chrome://zotero/content/preferences/preferences.js
Line: 1317

Error: uncaught exception: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [mozIStorageService.openDatabase]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1032" data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [mozIStorageService.openDatabase]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1032" data: no]
  • dstillman
    I couldn't tell you why you're getting that error, but you're not the first to get it on a network drive. Best bet: restart your computer, close Firefox, delete compreg.dat and xpti.dat in your Firefox profile directory, and try again.
  • elainetay
    This worked brilliantly, thanks for pointing me in that direction. Quite often, the common solution doesn't work for me and it's great to have something so easily resolved.
This discussion has been closed.