ID 2012184060
Hello!
I have troubles with the word processor plugin. I am running it on Word 2010 (Win7). Zotero version is the last updated, the add-ons is enabled and I have reintalled from the Cite -> Text processors tab. I have checked and follow every posibility described in the troubleshooter but still not getting it to work.
Actually, for some reason I have two files in the "extensions" folder, the .dot and the .dotm, one of it seems damaged (appears with an "!") Anyways, the complement shows in Word but it is just unresponsive (I can click on it but nothing happens). I think the .dot or .dotm file might be corrupt, can I download that file alone and copy it in both the "extensions" folder from Zotero and the "start" folder from Word?
Thank you in advance,
Lucía
I have troubles with the word processor plugin. I am running it on Word 2010 (Win7). Zotero version is the last updated, the add-ons is enabled and I have reintalled from the Cite -> Text processors tab. I have checked and follow every posibility described in the troubleshooter but still not getting it to work.
Actually, for some reason I have two files in the "extensions" folder, the .dot and the .dotm, one of it seems damaged (appears with an "!") Anyways, the complement shows in Word but it is just unresponsive (I can click on it but nothing happens). I think the .dot or .dotm file might be corrupt, can I download that file alone and copy it in both the "extensions" folder from Zotero and the "start" folder from Word?
Thank you in advance,
Lucía
Now, when reinstalling from the Cite pane an error messagge appears: "Installation could not be completed. Make sure that Word is closed and restart Zotero". Word is closed, I restarted Zotero but still the same error appears.
Thank you again!
Ok, so as you told me, I removed the .dotm file before. This folder is now empty (and the error when trying to reinstall it from the Cite pane still pops).
Anyways, I tried to reinstall from the Cite pane in Zotero but the error still shows.