Upgrade StorageZotero won't open or crashed immediately
Today when I try to open the desktop version of Zotero on my imac 10.14.3 (I did just update it this morning), zotero will either not open at all or immediately quit. This is the problem report.
Process: zotero [4633]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 5.0.56 (???)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zotero [4633]
User ID: 504
Date/Time: 2019-02-14 13:42:24.442 -0800
OS Version: Mac OS X 10.14.3 (18D109)
Report Version: 12
Anonymous UUID: 5BA28F7A-6BEB-D084-C745-0013B75741F7
Time Awake Since Boot: 8700 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [4633]
VM Regions Near 0x20:
-->
__TEXT 0000000105c6c000-0000000105c6f000 [ 12K] r-x/rwx SM=COW /Applications/Zotero.app/Contents/MacOS/zotero
Application Specific Information:
dyld: in dlopen()
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff75744b0f readClass(objc_class*, bool, bool) + 36
1 libobjc.A.dylib 0x00007fff75743594 _read_images + 722
2 libobjc.A.dylib 0x00007fff75742473 map_images_nolock + 1197
3 libobjc.A.dylib 0x00007fff75756279 map_images + 68
4 dyld 0x0000000114aba571 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*), bool, bool) + 1477
5 dyld 0x0000000114ac7a8a ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 472
6 dyld 0x0000000114aba891 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 161
7 dyld 0x0000000114ac46de dlopen_internal + 480
8 libdyld.dylib 0x00007fff7681062f dlopen + 200
9 org.zotero.zotero 0x0000000105c6e266 XPCOMGlueStartup + 646
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xffffa001073c0500 rbx: 0x0000000000000000 rcx: 0x000000000000003e rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007ffee9f8ef10 rsp: 0x00007ffee9f8eed0
r8: 0x0000000000000000 r9: 0x0000000000000140 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00007ffffffffff8
rip: 0x00007fff75744b0f rfl: 0x0000000000010202 cr2: 0x0000000000000020
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x105c6c000 - 0x105c6efff +org.zotero.zotero (5.0.56 - ???) /Applications/Zotero.app/Contents/MacOS/zotero
0x105c77000 - 0x105ca1ff7 +libmozglue.dylib (1) /Applications/Zotero.app/Contents/MacOS/libmozglue.dylib
0x105e00000 - 0x106001fff +libnss3.dylib (1) <54A72EC1-0FBE-3730-8B1B-DBBC95F9DAB2> /Applications/Zotero.app/Contents/MacOS/libnss3.dylib
0x106039000 - 0x106044ff7 +liblgpllibs.dylib (1) /Applications/Zotero.app/Contents/MacOS/liblgpllibs.dylib
0x1060cb000 - 0x10a5a1f27 +XUL (1) /Applications/Zotero.app/Contents/MacOS/XUL
0x114ab5000 - 0x114b33a87 dyld (655.1) <3EBA447F-A546-366B-B302-8DC3B21A3E30> /usr/lib/dyld
0x7fff454fc000 - 0x7fff456eafff com.apple.avfoundation (2.0 - 1544.5) <7665DF4D-9E2C-3058-B299-62811EC4EBEF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff456eb000 - 0x7fff457bafff com.apple.audio.AVFAudio (1.0 - ???) <9C4C64BB-E751-3BB3-B4D0-233ADD48A029> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
0x7fff458c8000 - 0x7fff458c8fff com.apple.Accelerate (1.11 - Accelerate 1.11)
Process: zotero [4633]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 5.0.56 (???)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zotero [4633]
User ID: 504
Date/Time: 2019-02-14 13:42:24.442 -0800
OS Version: Mac OS X 10.14.3 (18D109)
Report Version: 12
Anonymous UUID: 5BA28F7A-6BEB-D084-C745-0013B75741F7
Time Awake Since Boot: 8700 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [4633]
VM Regions Near 0x20:
-->
__TEXT 0000000105c6c000-0000000105c6f000 [ 12K] r-x/rwx SM=COW /Applications/Zotero.app/Contents/MacOS/zotero
Application Specific Information:
dyld: in dlopen()
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff75744b0f readClass(objc_class*, bool, bool) + 36
1 libobjc.A.dylib 0x00007fff75743594 _read_images + 722
2 libobjc.A.dylib 0x00007fff75742473 map_images_nolock + 1197
3 libobjc.A.dylib 0x00007fff75756279 map_images + 68
4 dyld 0x0000000114aba571 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*), bool, bool) + 1477
5 dyld 0x0000000114ac7a8a ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 472
6 dyld 0x0000000114aba891 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 161
7 dyld 0x0000000114ac46de dlopen_internal + 480
8 libdyld.dylib 0x00007fff7681062f dlopen + 200
9 org.zotero.zotero 0x0000000105c6e266 XPCOMGlueStartup + 646
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xffffa001073c0500 rbx: 0x0000000000000000 rcx: 0x000000000000003e rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007ffee9f8ef10 rsp: 0x00007ffee9f8eed0
r8: 0x0000000000000000 r9: 0x0000000000000140 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00007ffffffffff8
rip: 0x00007fff75744b0f rfl: 0x0000000000010202 cr2: 0x0000000000000020
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x105c6c000 - 0x105c6efff +org.zotero.zotero (5.0.56 - ???)
0x105c77000 - 0x105ca1ff7 +libmozglue.dylib (1)
0x105e00000 - 0x106001fff +libnss3.dylib (1) <54A72EC1-0FBE-3730-8B1B-DBBC95F9DAB2> /Applications/Zotero.app/Contents/MacOS/libnss3.dylib
0x106039000 - 0x106044ff7 +liblgpllibs.dylib (1)
0x1060cb000 - 0x10a5a1f27 +XUL (1)
0x114ab5000 - 0x114b33a87 dyld (655.1) <3EBA447F-A546-366B-B302-8DC3B21A3E30> /usr/lib/dyld
0x7fff454fc000 - 0x7fff456eafff com.apple.avfoundation (2.0 - 1544.5) <7665DF4D-9E2C-3058-B299-62811EC4EBEF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff456eb000 - 0x7fff457bafff com.apple.audio.AVFAudio (1.0 - ???) <9C4C64BB-E751-3BB3-B4D0-233ADD48A029> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
0x7fff458c8000 - 0x7fff458c8fff com.apple.Accelerate (1.11 - Accelerate 1.11)
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dstillmanStart by installing the latest version, 5.0.60, from the download page.
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dsiegel06I have that version.
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dstillmanThe crash log you posted says you have 5.0.56.
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dsiegel06Ha. Take 2
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dstillmanNot sure what you mean by that. Are you still getting a crash with 5.0.60?
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dsiegel06Apologies for the vague post. I meant that I was laughing at myself for not noticing that it actually was a different version. I went back and updated it and all is good. Thanks so much for your help!
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