Upgrade StorageZotero cannot access login info
Report ID: 1617287985
My computer recently died, and the data had to be transferred to a new hard drive.
My Zotero data seems to have been preserved, but when I open the application, I get the Error message below--and I cannot follow the instructions because those files do not seem to exist on my computer.
I would reinstall Zotero, but my computer apparently last synced to Zotero.org a year ago--I'm not sure why--and I am concerned that I would lose the more recent Zotero data on my hard drive.
Error Message:
Zotero cannot access your login information, possibly due to a corrupted Zotero logins database.
Close Zotero, remove cert8.db, key3.db, and logins.json from your Zotero profile directory, and re-enter your Zotero login information in the Sync pane of the Zotero preferences.
My computer recently died, and the data had to be transferred to a new hard drive.
My Zotero data seems to have been preserved, but when I open the application, I get the Error message below--and I cannot follow the instructions because those files do not seem to exist on my computer.
I would reinstall Zotero, but my computer apparently last synced to Zotero.org a year ago--I'm not sure why--and I am concerned that I would lose the more recent Zotero data on my hard drive.
Error Message:
Zotero cannot access your login information, possibly due to a corrupted Zotero logins database.
Close Zotero, remove cert8.db, key3.db, and logins.json from your Zotero profile directory, and re-enter your Zotero login information in the Sync pane of the Zotero preferences.
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adamsmithThose files must be on your computer -- have you found the Zotero profile directory?
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dstillman@Scoblic: See Zotero profile directory. Note that this is different from your Zotero data directory.
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ScoblicAh, files found and removed. All seems to be working now. Thanks so much for your help!