SYNC ERROR

Geraldine Leonard · January 29, 2019

It is not possible to make the synchronization of my zotero. I receive this message:
[JavaScript Error: "stream.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.

Error code: SEC_ERROR_UNKNOWN_ISSUER
"]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

Could you help me? My It team has not solution

cualisina · January 29, 2019

Hi, I´m not sure if this error is related to that one of Geraldine, but also
I have a sync error with windows 10, zotero standalone sync preferences show Server connection error. (and internet is working ) Could someone have the solution? Thanks.

fcheslack · January 29, 2019

https://www.zotero.org/support/kb/ssl_certificate_error

Geraldine Leonard · February 5, 2019

Dear fcheslack,

I try to make this operation that is mentionned in your link but I didn't find the certificate in firefox... Could you help me?

dstillman · February 5, 2019

You'll need to follow the steps in the linked page or get someone to help you with that — the instructions are quite precise, and there's not really much more we can add. If there's a specific line that you're misunderstanding, let us know.