Zotero and Microsoft stopped working. Installation could not be completed because an error occurred.
Hello,
I haven't been able to find an answer for this.
I've been using Zotero for well over a year now and out of the blue the integration with Microsoft Word (Version 16.20- Build 181208) has stopped (Zotero is no longer in the ribbon).
I went over to Zotero (5.0.59 - latest update) and tried to re-install from the zotero =>Preferences => Cite => Word Processors => Install Microsoft Word Add-in, but get the following error
Installation could not be completed because an error occurred.
[Exception... "The file Zotero.dotm couldn't be opened because there is no such file. @[installContainerTemplate:install.m:269]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js :: checkStatus :: line 217" data: no]
Can anyone help me get Zotero and Word to play nice again?
Thanks
I haven't been able to find an answer for this.
I've been using Zotero for well over a year now and out of the blue the integration with Microsoft Word (Version 16.20- Build 181208) has stopped (Zotero is no longer in the ribbon).
I went over to Zotero (5.0.59 - latest update) and tried to re-install from the zotero =>Preferences => Cite => Word Processors => Install Microsoft Word Add-in, but get the following error
Installation could not be completed because an error occurred.
[Exception... "The file Zotero.dotm couldn't be opened because there is no such file. @[installContainerTemplate:install.m:269]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js :: checkStatus :: line 217" data: no]
Can anyone help me get Zotero and Word to play nice again?
Thanks
If not, reinstall Zotero from the download page, drag the application to Applications, and try again.