Word plugin "can't communicate" with Zotero

sf791
Hi - I recently installed the newest version of MS Word for Mac (v 16.16.4) and the Zotero plug-in didn't seem to be added to the new version. I used the instructions in copy over the .dotm file into Word startup folder, but now I get an error message saying Word can't communicate with Zotero. There seems to be an incompatibility issue between the plugin I was using and this version of Word. I can't figure out if there's a way to update the plugin and my Zotero is up to date. Has anyone seen this before and know what's causing the error?
Thanks! Sara
  • dstillman
    If you go to Tools → Add-ons → Extensions in Zotero, does the Word plugin show up, and is it enabled?
  • sf791
    Yes and yes!
  • dstillman
    Can you provide a Report ID?
  • sf791
    Report ID: 1575944113
  • dstillman
    If you restart Zotero, close Word, reinstall the plugin into Word from the Cite pane of the Zotero preferences, reopen Word, and click Add/Edit Citation with Zotero open, you get an error saying that it can't communicate with Zotero?
  • dstillman
    If you're running macOS 10.14, you should also upgrade to 10.14.1.
  • sf791
    OK that seems to have worked, although I still get a weird message when I open Word saying "Word was unable to load an add-in. Your add-in isn't compatible with this version of Word"... although I suppose that's not true because I was able to cite something. So thanks for your help!
  • dstillman
    You should check to see if you have any other add-ons installed in Word — I'd guess that that isn't about the Zotero plugin.

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