Repeatedly getting error message when syncing

t00095109 · September 14, 2018

Repeatedly getting an error message when syncing 1714136575
I am using Chrome. Could it be the anti-virus software (software is Sophos) blocking the function?

dstillman · September 14, 2018

Win error 5 during operation open on file C:\Users\[…]\Zotero\tmp\DVXJ7CB2.zip (Access is denied.

Yes, this is most likely due to security software.